THE FIJIAN CUP FAQ’S
We’ve grouped together the most frequently asked questions for the Fijian Cup Tournament! If your question is not covered below please feel free to touch base with our Customer Service team by emailing firstname.lastname@example.org
Do We Need To Purchase An Official Package To Enter The Tournament?
Yes, by group buying together we’re able to deliver the best value-for-money packages while also underwriting the event and the incredible prize packages. These packages also help cover the costs of flying in representatives to run referee and coaching clinics for our Fijian Hosts and also entry for Fijian teams who might otherwise struggle to afford entry.
Due to the huge costs involved and limited seats on transfers etc., guests that haven’t booked an official package are unable to join teams at official functions and on transfers.
How Do I Register To Play?
To compete all athletes must be registered with the purchase an official package at www.FijianCup.com.
If you’re short of players there are a number of Fijians that would love to join your team. Players are limited to register for one team only. To ensure player accreditation and printing of passes before commencement, all players must have registered by booking an official package by 5pm 30th of July.
Do I Need An Accompanying Parent Or Guardian If I Am Under 18?
Yes you do. As there is travel involved if you are under 18 you must be accompanied by a parent or legal guardian.
What Is Included In The Packages?
Refer to the specific package page for a full breakdown of what’s included!
If I Have Booked A Solo Package Who Will I Be Roomed With?
If you want to be roomed with someone specifically then we recommend you book a twin package to guarantee this. All solo packages will otherwise be roomed with other team members. If you want to be roomed with someone specifically then this will need to go through your Team Manager and then will be organised with the resort when you arrive in Fiji.
For teams that have an odd number of guests booked for the trip, one room will be a triple (each guests will have their own bed!) to avoid having to room with another team
Can We Extend Our Trip?
Yes, after placing down your deposit we provide you the option to add a night either side or book an ‘OWN FLIGHTS’ package so you can stay in Fiji for as long as you want!
As we bulk purchase ‘return’ flights we’re unable to remove just one leg.
Are There Other Accommodation Options?
We’ve secured a deal that makes this luxury resort option better value than lower star accommodation!!! Being based all together is also what makes this experience so incredible with access to the venues and a huge selection of bars and restaurants. As past attendees will advise this is an experience like no other and is the only way to make this event possible!
What Other Meal Costs Can We Expect?
An amazing full American style buffet is included in all packages, local food stalls are at the fields and with restaurants at the resort or just across the road from AU/NZD $10 each you can budget for a reasonable cost per day when it comes to meals. A small shop can also be found within the Resort or a short trip to Sigatoka for additional snacks!
What Beverage Prices Can We Expect?
You are welcome to bring Duty Free to the resort to drink in your rooms. Beers and Wine can be bought locally starting from AU/NZD $4 a pint.
What Other Inclusions Are There At The Resort?
There is always something happening around the swimming pools at the Resort, whether it be jazz pool aerobics or a pool volleyball game in one corner.
Complimentary Wifi throughout the resort
Children aged up to 12 years of age have complimentary access to a Kids’ Club
Plus a huge amount of Cultural Performances and Kava Sessions!
Do I Need A Passport?
Yes, please also ensure that there is also at least six months until expiry from the date of your return, and the name in your passport is the same as the name in your booking.
Do I Need A Visa For Fiji?
NZ & Australian citizens are automatically issued tourist visas when you arrive in Fiji. For more clarification on this and details on other national passports visit here.
Do I Need To Be Vaccinated?
The Fijian Government no longer requires proof of COVID19 vaccination to enter the country.
When Can I Find Out About Flight Times And The Itinerary For The Event?
Your flight times can be found by simply signing in and will also be emailed to you prior to departure. There are no physical or e-tickets, you just need to turn up to the airport, with your passport, proof of travel insurance, and any required International Covid Vaccination Certificate ready for the time of your life!
Do I Need Travel Insurance?
Most definitely! Travel Insurance can cover a range of unforeseen instances that affect travel, such as medical expenses, trip postponement, trip delay or baggage delay, just to name a few! At the time of writing, Fiji Airways requires proof of insurance for the duration of your trip to Fiji.
How Do I Book?
You can secure your spot with a NZD$50pp deposit, following payment of this deposit you will receive an email with the option to pay upfront or opt into a monthly or weekly payment plan. If no payment is selected within 7 days then your account will automatically be switched to weekly instalments. If you haven’t received an email, please check your SPAM/JUNK emails.
What Payment Methods Are There?
All payments are transacted by Credit Card for security purposes. Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through. The system will try to deduct the instalment once every 24hours from the due date, for 7 days. A default fee of NZD$2.00 is incurred for each failed attempt to cover transaction fees.
Can I Change My Package?
Extensions & flights are adjustable up until 30 days following your initial booking (subject to availability), after 30 days your flights & accommodation are locked in with our suppliers.
Can I Change The Details Of Those Travelling With Me?
We provide the ability to change your name, or those travelling with you free of charge up until 45 days out from departure, after that name changes are $250pp per change and are subject to availability.
What Currency And Payment Methods Are Available In Fiji?
All transactions on the island will be in Fijian Dollars. While at the resort you can charge your expenses back to your room and pay this amount via credit card or with Fiji cash on check out!
What Fees Should I Know About?
Nil, we have this all covered in your package cost.
Nil, we have this all covered in your package cost.
Name change fees:
We provide the ability to change your name, or those travelling with you free of charge up until 45 days out from departure, after that name changes are $250pp per change and are subject to availability. Log into your account to make these changes.
Credit card Fees:
2.8% on all credit card transactions
Payment Plan Fee:
A 9% admin fee is added for those opting to pay their balance on a monthly basis.
In order for us to deliver such great deals we are unable to reimburse you. Depending on your circumstances your travel insurance may cover you in such an event.
Is There A Fee For Checked Luggage With The Airline?
Our flights for the Fijian Cup include standard check-in and carry-on luggage. (30kg Checked in & 7kg Carry on at time of writing this page)
Please refer to Fiji Airways website for more information on standard luggage allowances.
Are Hotel Deposits Required?
The resort will tab take a refundable damage/security deposit that is collected at check-in and returned on check out if there is no damage to your room. This is done at the time of check-in with a hold on a credit card or if paying in cash a FJ NZD$500 cash bond.
What Happens If I Am Late In Paying An Instalment
Failure to make timely payments may result in cancellation of your reservation. We provide a seven day window of lenience for payments to go through.
Can I Transfer My Reservation To Someone Else?
In most cases, yes, you may transfer your reservation to someone else, free of charge, up until 45 days out from the trip you can do this online by signing into your account. Within 45 days name changes are possible, but incur a $250 change fee per person, per change. please ensure you’ve secured travel insurance!
Can I Plug In My Electrical Equipment?
Fiji has the same electrical outlets and power supply as in Australia and New Zealand.
Where Can I Find The Full Terms & Conditions?
You can view our Terms & Conditions here. If there’s a question not answered above please feel free to touch base with our Customer Service team by emailing email@example.com
We’ve grouped together the most frequently asked questions for the Fijian Cup Tournament! If your question is not covered below please feel free to touch base with our Customer Service team by emailing firstname.lastname@example.org